Detailed questions about renting a room in our Kansas City area facility.
What is the most important thing to remember about renting a room?

When you are booking a room, please consider the full occupancy of the room with ALL guests.  You may have just 12 students and an instructor, but is there anyone else that needs to be seated in the room? Do you have additional technical staff for your class or sales representatives attending? Rooms are booked based on seated occupants . If you book a room for 12 students and an instructor, that is how the room will be arranged. Please make sure you communicate ALL potential guests for a room so we can make sure you have a great experience with us.

Who can use our training facility in Kansas City? 

Our computer labs and business center are public facilities. Anyone can rent our rooms. We have trainers using our facility educating on extensive topics. We can cover customer service, specific business application platforms, Microsoft, Citrix, VMWare, CompTIA, Adobe, Google Apps, NetApp, Healthcare Software services, Peoplesoft, Salesforce, CISCO and more.

Rooms can be configured to meet the needs of our clients. Standard computer lab, meeting rooms, conference rooms, pods or general open use. Training Umbrella can provide training for businesses and individuals and also provide the government with a secure training facility. 

Why don't you just publish your room rates online?

We understand it might be easier  for you to just see the rates listed on our site. However, we cannot do that for several reasons. 

1. We have some partnerships in place that do not let us publish our rates on our website. We like those partnerships, and are going to abide by this request. It just takes a quick email or a phone call (913-438-3400) and we will quickly get you an answer on room rental rates. 

2. We don't want to miss out on a conversation with a potential client.  Maybe our rate does not align with your actual needs. We would prefer to understand the need and meet it if possible. 

Can I just book my room online?

First, if you prefer not to make a phone call, you may book with an email. We promise to make it easy and simple. 

Second., you can book a room online. However, you have to be a previous customer to have this setup. We don't want customers booking rooms without enough detail, and arriving to find the room not meeting your needs.  We want things perfect, every time for you!

Is there a deposit required?

Yes.  Typically, this is dependent on your rental request. In most cases, the room fee is required to be paid in full prior to the day of your event. 

Do I get my deposit back?

Your deposit is used towards the room rental rate and services. Typically, Training Umbrella will electronically  invoice you for the deposit and you may pay that amount online using your credit or debit card. 

What is your cancellation policy?

You may cancel room rental services up to 14 days prior to your booking for a full refund on your deposit. Some contracted services or purchases may not be refundable in some cases. (Pre-purchased books, flyers, material, software).

Can you cater in food?

Yes, we can provide a standard lunch for individuals for around $15 per person. Please let us know your specific needs to get an exact price per head for food options.  

What is the minimum amount of people that can book a room?

We can accommodate any number of individuals up to the maximum per room, including just one person. We have business professionals use our facility for a quick meetings or a conference room. Ask us about the ability to use our facility on short term basis, or as an individual. 

Do you provide breakfast, snacks or drinks?

Every class will include a continental breakfast, assorted snacks, free soda, access to the coffee bar and tea along with fresh baked chocolate chip cookies in the afternoon. 

What is included in a computer lab room rental?

Training Umbrella room rentals is unique in that we can customize just about any PC image you may need. A standard room rental with technology will consist of the contracted number of PCs or Laptops and headcount. Standard PCs will meet Microsoft Windows 7 baseline requirements and include Microsoft Office 2010, Adobe PDF Reader, Internet Explorer 10/11. Each room will be equipped with (1) projector for trainer use and hookups, seating, appropriate classroom style desks and standard keyboard, mouse. 

Software requirements must be furnished five (5) business days prior to the event and will be installed by a Computer Training Center representative. Software or configuration requests received after (5) business days may not be available on the day of your class. 

What time do you open the doors?

The facilities doors are locked until 7am CST and are locked in the evening at 6pm. We are able to accommodate earlier arrivals or those that stay later at request.  There may be a charge for early arrivals or late days. 

When can I setup for my class?

We will accommodate most classroom trainer setups at their requests. Should you want to see or setup a room the evening prior to your morning class, please let us know at least 24 hours in advance. Depending on the setup time or hours required, an additional fee may apply. 

Do you offer night or evening room rental rates?

Yes. We can offer the availability of all of our rooms at any hour of the day including weekends for an additional fee. Please ask us if you require rooms outside of 7am - 5:30pm CST Mon-Fri. 

What is parking like at your location?

Training Umbrella has plenty of safe parking adjacent to the building which is well lit with security.

What is the area like around your facility?

Training Umbrella is located in the heart of Overland Park, Kansas. An affluent suburb of downtown Kansas City, Overland Park is a safe, clean and family friendly area with professional office building and upscale living. You are near plenty of nightlife and dining options, along with parks, walking trails and recreational areas. 

Do you have WIFI?

Yes. Training Umbrella offers free high-speed WIFI to all our guests. Google Fiber, ATT Fiber and Time Warner links are all three of our diverse carriers. In other words, we have plenty of bandwidth. 

What is your classroom internet like?

Training Umbrella has three dedicated fiber optic lines into our facility allowing up to 350MB per classroom of download speed. Should you have specific speed requirements we are able to increase this speed or segment your classroom for an additional fee. 

Can I print at your location or will you print my material?

We do have the ability to print and do offer (2) mobile printers for your use. the first 10 pages of black and white are free, color pages are 10c per page. If you would like us to provide all your printed material at bulk rates please let us know and we can give yo a price and have your training material printed ahead of time for you before yo arrive.  

We are also able to make black & white copies on a limited scale. Bulk copies will can be made offsite for a fee. 

 What if I have a special request?

We are here to accommodate our customers the best we can. Please do not hesitate to ask for special requests you may think we can not handle. Let's see if we can help.

Some things to think about. 

How are my guests, trainers or presenters hooking up to a projector or flat screen?
Let us know what your guests are using to hookup to our equipment. Is it a laptop, a Macbook or iPad? Keep in mind presenting material can sometimes be the biggest challenge if equipment is not compatible. We have technical staff on site to help. 

Are you or your trainer handing out thumb drives that have files on them prior to the start of your class? If so, let us know or provide the images or thumb drives ahead of time so your guests do not have to climb under the desks to plug them in. 

Does your guests use company laptops with a VPN? If your company has either a VPN or other security measures in place on company issued devices, be aware this may impact students ability to gain access to WIFI or other connectivity features. Training Umbrella may not be able to rectify this issue.

DVDs or CD-ROMS? If you require machines that can accommodate a DVD or CD-ROM. Please let us know this ahead of time. 

Validating your classroom. Please let us know how we can validate your classroom is ready. Are there specific web sites we can go to? Are there any testing instructions? 

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